Contact Us
Want to contact Non Gamstop Casino? This page explains what we can help with, what to include in a message and, just as importantly, what we can't do. We are an independent information site about casinos not on GamStop. We are not a casino, and we don't run player accounts.
We haven't published a phone number or postal address here, so please use the contact route provided by the site, such as a contact form or link in the footer, if one is shown. If you can't find one, we'd rather say so than guess at details.
What we can help with
- Corrections: a bonus figure, payment detail or licence claim on a review looks out of date or wrong.
- Questions about our content: how we compare operators, or what a term in a guide means.
- Feedback: a topic you'd like covered, or something confusing.
- Partnership or press enquiries: please say clearly who you are and what you are proposing.
What we cannot do
We can't see, change or unlock your account at any casino. We can't recover deposits, reverse a closed account or judge a withdrawal dispute, and we can't guarantee any outcome with an operator. Those matters sit with the casino itself.
Have a problem with a casino?
Follow this order, keeping a record at each step:
- Gather screenshots, transaction references and dates, plus the bonus terms that applied when you claimed.
- Contact the casino's customer support in writing (live chat transcripts or email) and ask for a written reply.
- If unresolved, use the operator's formal complaints procedure, which should be set out in its terms.
- Check which regulator or dispute body the operator names in its licence details. Overseas licences may offer different, and often more limited, routes than the UK system.
Check the operator's terms yourself before you register. Our Terms and Conditions explain how we handle our own site.
Need support with your gambling?
If gambling is causing you stress, debt or worry, please get help before anything else. GamCare offers free, confidential support in Great Britain, and GAMSTOP lets you self-exclude from UK-licensed operators. Sites outside GAMSTOP don't take part in that scheme, so tools such as deposit and loss limits, and gambling blocking software, matter more. Our Responsible Gambling page covers these options. Gambling should never be treated as income or a way to solve money problems.
What to include in your message
| Type of message | Useful details |
|---|---|
| Correction | The page, the statement you think is wrong, and a source such as the operator's own terms |
| Question | The page or topic, and what you were trying to decide |
| Feedback | What was unclear or missing |
| Partnership | Your organisation and your proposal |
Please don't send passwords, full card numbers or identity documents. We will never ask for them.
How we handle your message
We aim to read every message, but we can't promise a reply time. Where a correction is justified, we check it against the operator's current published terms and update the page. Offers and conditions change often, so always confirm them with the casino before you deposit. Our rankings are editorial, and commission does not buy position. Read more on About Us, or browse our main guide to non GamStop casinos if you came here with a general question.
You must be 18 or over to gamble. If you are unsure whether an operator is suitable for you, take your time, read its terms and walk away if anything is unclear.